SHIPPING POLICY

Effective Date: Aug 24, 2026

At Citylux, we are committed to ensuring your leather jackets are delivered with the highest level of care and professional handling. We ship exclusively within the United States, utilizing reliable carrier networks to ensure your order reaches you securely.

1. SHIPPING TIMELINES & ORDER CUT-OFF

To provide complete transparency on when your order will arrive, we utilize the following structured timeline for all domestic orders within the United States:

Order Cut-off Time: 5:00 PM GMT-10:00 (Honolulu Standard Time), Monday to Friday.
Handling Time: 3 – 4 Business Days. This includes order verification, leather quality inspection, and protective packaging.
Transit Time (Delivery): 5 – 8 Business Days. This is the duration it takes for the courier to deliver the package from our facility to your doorstep.
Total Estimated Delivery Time: 8 – 12 Business Days.

2. SHIPPING RATES & CURRENCY (TOTAL TRANSPARENCY)

We believe in straightforward pricing with no hidden surprises or administrative fees at checkout.

Domestic Shipping (United States): We are proud to offer Free Shipping on all domestic orders within the United States.
Currency: All shipping charges and product prices are strictly processed in United States Dollars (USD – $).

The price calculated at final checkout is the exact amount charged. No hidden handling or packaging surcharges will ever be added.

3. DELIVERY AREA & DESTINATION RESTRICTIONS

Citylux currently ships exclusively to valid addresses within the United States. At this time, we do not offer international shipping outside the US. To guarantee the secure, fully tracked delivery of our leather jackets, we do not ship to P.O. Boxes or APO/FPO/DPO military addresses.

4. DELAYS & LATE DELIVERIES

While we strive to meet all stated transit timelines, unexpected logistical bottlenecks, severe weather events, or carrier delays may occasionally occur. If your order does not arrive within the expected 12 business days, please contact our support team immediately at support@citylux.shop with your order details so we can investigate with the carrier and provide a solution.

5. SHIPMENT TRACKING INFORMATION

Transparency is a core priority at Citylux. Once your order has been inspected and dispatched from our logistics facility, you will automatically receive a Shipping Confirmation Email containing your unique tracking number and direct links to the courier portal (e.g., FedEx, UPS, or USPS) to monitor your shipment in real-time.

6. CUSTOMER RESPONSIBILITIES & WRONG ADDRESS

Address Accuracy: Customers are responsible for providing complete and accurate shipping details (including apartment/suite numbers) at checkout so we can confirm and process your shipment seamlessly.
Incorrect Address Fees: If a package is returned to our facility due to an invalid or incomplete address supplied by the customer, or if it remains unclaimed, the customer will be held responsible for all additional shipping charges required to resend the order.
Address Changes: If you need to modify your shipping address, please notify us immediately via email before our daily 5:00 PM (GMT-10:00) cutoff. Once an order enters processing or transit, we are completely unable to alter the destination address.

7. DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT

Every Citylux leather jacket undergoes a thorough quality audit before shipment. However, if your package arrives damaged or defective due to transit handling:

Take clear photos/videos of the damaged outer box and the affected item immediately.
Contact our support team at support@citylux.shop within 48 hours of package arrival.

We will take immediate responsibility, coordinate with the logistics provider, and arrange a replacement or full refund in accordance with our Return and Refund Policy.