FAQs

Frequently Asked Questions (FAQs)

Find quick answers to your questions about shopping at citylux.shop.

How much is shipping? We charge a flat shipping rate of $15.00 for all orders within the USA.
How long will it take to get my order? Our total delivery time is 6-11 business days. This includes 1-3 business days for processing (handling) and 5-8 business days for transit.
Do you ship outside the USA? Currently, we only ship to addresses within the United States.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay.
Is my payment information secure? Yes, absolutely. Our store is SSL-encrypted, and we use PCI-compliant payment gateways to ensure your data is 100% safe.
Can I change or cancel my order? If you need to change or cancel your order, please email us at modbags792@gmail.com within 12 hours of placing the order.

What is your return policy? We offer a 30-day return policy. The item must be in its original, unused condition.
How do I start a return? Simply send us an email at modbags792@gmail.com, and we will provide you with the return instructions and address.
Are there restocking fees? No, we do not charge any restocking fees for returned items.

How can I track my order? Once your order has been shipped, we will send you an email with a tracking number and a link to the carrier’s website.
What if my package is lost? If your package is marked as delivered but you haven't received it, please contact us immediately at our support email, and we will investigate with the carrier.