Contact Us

CONTACT US

At Citylux, we believe that exceptional customer service is the foundation of a great shopping experience. As a specialist in high-quality leather jackets, we understand that you may have detailed questions about material grades, sizing accuracy, or order logistics. We welcome every inquiry and are committed to giving you the most accurate and helpful information. Our Honolulu-based team is dedicated to making sure your experience with us is smooth, transparent, and professional.

PRIMARY CONTACT INFORMATION

For the fastest and most reliable service, we encourage our customers to use our official communication channels. By centralizing our support, we ensure that every request is tracked and resolved to your complete satisfaction.

Business Name: Citylux

Official Support Email: support@citylux.shop

Business Address: 1860 Ala Moana Blvd, Honolulu, Hawaii 96815, United States 

Customer Support Form: Available directly on this page for quick submission.

OUR OPERATIONAL HOURS

While our digital online store is open 24/7, our administrative and customer support team in Hawaii operates during standard business hours.

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT-10:00) Honolulu Standard Time
  • Saturday & Sunday: Closed
Note: Any emails, contact form submissions, or messages sent over the weekend or on United States Federal Holidays will be prioritized and answered on the following business day.

OUR RESPONSE TIME PROMISE

Clear communication is a core value at Citylux. We know that when you have a question about your leather jacket or an active order, you need a timely response.

  • Email & Contact Form Correspondence: We aim to review and reply to all email inquiries within 24 business hours.
  • Complex Inquiries: For more technical questions about leather details or specific shipping requests, please allow up to 48 business hours for a complete response from our team.
  • Live Chat Support: For immediate help or basic product questions, our Live Chat widget is available on the website during our standard operational hours (Monday to Friday, 9:00 AM – 5:00 PM GMT-10:00).

WHY CONTACT CITYLUX?

Our support team is highly trained to assist you with a wide variety of needs. Please feel free to reach out for help with:

  • Product Guidance: Detailed information on leather types, jacket weights, interior linings, and hardware specifications.
  • Sizing Consultations: Help choosing the perfect fit based on your exact measurements.
  • Order Tracking: Updates on your package’s journey to your doorstep in the United States.
  • Policy Clarification: Clear explanations of our Free Shipping, Refund, and Return procedures so you can shop with confidence.
  • Technical Support: Assistance with payment processing, applying discount codes, or navigating our website.

OUR BUSINESS ADDRESS & CORRESPONDENCE

Citylux manages its administrative operations from Honolulu, Hawaii. For official correspondence, our business mailing address is:

Business Address: 1860 Ala Moana Blvd, Honolulu, Hawaii 96815, United States

Important Return Notice: This address is strictly for administrative use and is not our return warehouse. Before sending any items back, you must contact us first at support@citylux.shop. We will provide you with the correct return warehouse address and instructions. Unauthorized returns sent to the Honolulu address will not be accepted.

COMMITMENT TO SECURE COMMUNICATION

Citylux is committed to providing a secure and safe shopping environment for our US customers. We strictly follow privacy regulations. Any contact information or personal details you share during our communications will be used exclusively to resolve your inquiry and improve our customer service. We will never ask for sensitive data, such as your full credit card number, over email, the contact form, or live chat.

CONTACT & SUPPORT

We love hearing from our customers! Whether you have a question about our leather jackets, need help with an order, or just want to say hello, the Citylux team is always here for you.