Privacy policy

PRIVACY POLICY

Last Updated: Aug 24, 2026

At Citylux (operating via citylux.shop), we recognize that customer privacy is a fundamental right. This Privacy Policy governs the manner in which Citylux collects, uses, maintains, and discloses information collected from users (each, a “User”) of our website. This policy applies to the site and all products and services offered by Citylux, specifically regarding our leather jacket retail operations within the United States.

1. INFORMATION WE COLLECT

To provide a seamless shopping experience and fulfill your orders for our leather jackets, we collect the following types of information:

  • Personal Identification Information: Includes your name, email address, shipping address, billing address, and phone number. This information is collected only when you voluntarily submit it through our checkout process or contact forms.
  • Non-Personal Identification Information: Includes technical data such as your IP address, browser type, device type, network connection, and timestamps to analyze user behavior and optimize our website’s speed and navigation.
  • Payment Information: All financial transactions are processed securely through tier-1 payment gateways (such as Stripe and PayPal). Citylux does not store, process, or have access to your full credit card numbers or CVV security codes on our servers.

2. HOW WE USE COLLECTED INFORMATION

Citylux collects and uses Users’ personal information exclusively for legitimate business purposes:

  • Order Fulfillment: To process transactions, handle logistics, and deliver purchased jackets to your specified US address using our Free Shipping service.
  • Customer Support: To efficiently respond to customer inquiries regarding product fit, shipping updates, or return requests.
  • Transactional Communication: To send order confirmations, tracking codes, and operational policy updates.
  • Fraud Prevention & Security: To audit payments, verify order legitimacy, and protect our store against illegal activities.

3. MOBILE & TEXT MESSAGE PRIVACY

Citylux values your direct privacy. No mobile information or phone numbers collected for shipping or order tracking will be shared or sold to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. DATA SECURITY & SSL ENCRYPTION

The security of your personal data is our top priority. To protect your information during transmission, Citylux employs standard Secure Sockets Layer (SSL) encryption technology. This ensures that all sensitive data exchanged between your web browser and our site remains completely private and protected against unauthorized access.

5. THIRD-PARTY DISCLOSURE

Citylux does not sell, trade, rent, or lease Users’ personal identification information to third parties. We only share essential data with verified service providers to operate our business and fulfill your order:

  • Payment Processors: Secure gateways (Stripe, PayPal) to process transactions.
  • Shipping Carriers: Logistics services (UPS, FedEx, USPS) to physically deliver your orders.
  • Site Infrastructure: Technical platforms that help maintain website stability and encryption.

All third-party partners are bound by confidentiality agreements and are strictly prohibited from using your personal data for any unauthorized purpose.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website utilizes standard web “cookies” to enhance your shopping experience. Cookies allow our system to remember shopping cart items and record site activity for optimized navigation. Users can choose to set their web browser to refuse cookies or send alerts when cookies are being used; however, doing so may affect certain checkout functions.

7. YOUR PRIVACY RIGHTS (CCPA & GDPR COMPLIANCE)

Regardless of your location, Citylux respects your right to control your personal data:

  • Access & Rectification: You have the right to request access to the personal data we hold about you or request corrections to inaccurate details.
  • Data Deletion: You may request the permanent deletion of your personal information from our active databases.
  • CCPA Confirmation: We confirm that Citylux does not sell personal information as defined under the California Consumer Privacy Act (CCPA).
  • Opt-Out: You can unsubscribe from non-essential promotional communications at any time via the “unsubscribe” link or by emailing our support team. Data requests are processed within 30 business days.

8. CHILDREN’S PRIVACY (COPPA)

Protecting young children’s privacy is essential. Citylux does not knowingly collect or maintain information from individuals under the age of 13, and no part of our website is structured to attract anyone under 13 years of age.

9. CHANGES TO THIS PRIVACY POLICY

Citylux reserves the right to update this Privacy Policy at any time. When updated, the “Last Updated” date at the top of this page will be revised accordingly. We encourage users to periodically review this page to stay informed about how we protect consumer data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us using our official details:


Business Name: Citylux

Business Email: support@citylux.shop

Business Hours: Monday To Friday (9:00 AM – 5:00 PM)

Business Address: 1860 Ala Moana Blvd, Honolulu Hawaii 96815, United States